Here at Wildwood, we don’t want to sell ordinary instruments. We want to sell extraordinary instruments. The result is an unparalleled selection of the finest instruments available from the leaders in our industry, proudly displayed in all of their glory. So, what happens when you have some of the most phenomenal inventory on the planet?
Guitar Center is home to the world's largest selection of popular guitars, basses, amplifiers, keyboards, workstations, drums, percussion, microphones, PA sy. Music Go Round Is The World’s Largest Musical Instrument Resale Franchise With Retail Locations Throughout The U.S. We buy, sell and trade quality, used gear all day, every day, providing the ultimate used gear resource for musicians.
Inevitably, you receive those same, magical instruments back via trade or consignment, from valued, loyal members of the Wildwood family. At Wildwood Guitars, we understand that instruments are tools of sonic expression, each one with a unique footprint and personality. Instruments return to Wildwood for many reasons. Sometimes, an instrument is purchased by one of our exceptional customers solely for it’s collectibility. Other times, a songwriter needed a specific tool to craft the perfect song.
Regardless of where it’s been on it’s unique journey, each pre-owned instrument has been loved, cherished and well taken care of from the original purchase date. Needless to say, we’re just as particular about our used inventory as we are our new offerings. Additionally, pre-owned instruments receive the exact same setup, treatment, care and attention to detail that our new instruments receive, ensuring an exceptional experience for our exceptional customers. The result is a pre-owned inventory with a reputation that precedes itself.
Original review: Aug. 15, 2019So easy for Guitar Center to say 'Sorry!' You buy something online that was advertised as good/working condition for $100 + tax, and then buy a 3-yr warranty to make sure the item will be 'replaced' if they don't work or if GC is unable to fix it. Paid a total of $150 using my debit card.
I went to the store in Ming, prior to the 45 days, talked to a staff and voiced my concern of a non-working 'ToneWoodAmp'. I had the option of having the tech guy look at it (he was off that day) and see if they can fix it.
So, I said I would return with their word that they can honor the item even past 45 days and have everything reimbursed (warranty included). I returned to the store though it was past 45 days for my item to be checked and possibly be replaced. I was told they can't 'replace' the item because it was BOUGHT used and the staff I first talked to does not know the ins and outs or the how's and why's. GC sold me something that doesn't work in the first place.
ONE OF THE TECHS SAID THAT ITEMS ARE TESTED BEFORE BEING LISTED ON THE SITE! I told them I don't want my money back but I want a replacement item which they cannot come up with. They cannot replace it! How convenient!!! So, replacement warranty means, what they can do is give my money back which is $107.
I just lost $43 right there for buying a defective item. I lost time, gas money, effort and what-have-you!The catch continues, they will give me the 'replacement' as I bought a warranty in a form of. A GUITAR CENTER GIFT CARD!!!
THEY STILL WANT MY MONEY DESPITE THE GAFFE!!! TALK ABOUT HAVING A CHEEK SO THICK!
I don't want a gift card!!! I do not want to buy anything from guitar center ever again nor will I step in your store to be robbed again. It was a debit card that I used. Put my money back in my card!
It won't hurt Guitar Center that they have lost 'ONE' customer today. They are a BIG, BIG, BIG COMPANY. I won't be causing any dent, whatsoever.
Original review: July 29, 2019I ordered the Ibanez SR500 and hard case online. The hard case was shipped first and was new as advertised. However, the Ibanez SR500 guitar that came later on came in in a bubble wrap in an old box, was chipped on several parts of the body, worn out fretboard, dusty head, and corroded knobs. Simply put, the guitar was not brand new. I called customer service about it and they said that since the guitar has not been sold, it was still considered new regardless of the condition. They explained that since they were out of stock of this model, the only unit they could ship was the display.
Also, they offered the newer model for additional $50. I was disappointed. They did not even offer a discount or anything that would compensate for the inconvenience. I returned the item, got my money back, and decided not to buy from them ever again.
Original review: June 25, 2019I bought what I thought to be an M-Audio pro interface. That's what the little image showed and when I bought it and I received it It was a regular M-Audio interface not the pro (I needed the pro for the 48v power). I returned it I asked for the misinformation online if I could the pro at the same price.
That didnt work out. Me and the girl I was talking to agreed upon online credit and free one day shipping. I agreed to that. Well she tells me to call back Friday to see if the return which by this time it did but it was processed and etc until Monday. So Monday I call in. I talked to another girl. She said my credit was available.
I was happy so I wanted to place my order for the pro M-Audio so we go to do that. She said my credit is locked non usable right now. She would have to send an alert to call back in a few days so I did I call back. They tell me it's in store credit.
I could call any store and place a order with it plus the one day shipping so I call my local store they told me no we dont see a credit to call the original place I got it from which is okay so I did.They told me they only see a 12 credit not the full amount of 44 dollars. All managers were busy so they would call me back which they didnt. This goes on for a couple days getting messed around about the in store credit so finally I just said send it to my card. They did that.
They said I should have it Thursday or Friday. This being the 20-21st I didnt have it. It's Monday and I called them and they told me more waiting. I still havent got it yet probably won't. Really bad company not wanting to do anything.
You get different people and they tell you different stuff. Idk good luck if you got to return anything to them. Original review: June 19, 2019Ordered a clarinet online for an assumed great sale, over a month ago. I called to ask them to send the clarinet to local store, rather than home, 2 weeks ago, and the customer representative said nothing about the price, just that tax would be a bit higher. Today, I got a call stating that there was an IT mistake and they cancelled the order, and sent me an e-mail saying 'We're sorry you changed your mind, but we're excited to help you find your sound, so give us a call—we're always here to help.' They claim it was an error - but their e-mail makes it sound like I canceled my order, instead of an apology.
Perhaps it was a bait and switch. Very unhappy that it took them over 30 days to find their 'error.'
My son was expecting a great birthday gift and now he's got nothing. Original review: June 18, 2019When a website says there will be no charge for a pre-order until it ships, and then the charge shows up as pending in your bank, I would consider that a lie. I called customer service to cancel my order, and the dude argued with me saying 'Well it's only pending.' I told him that this is a stupid policy and that the website language needs to be changed and he got defensive. Stupid company, stupid policy, misleading language on the website that should be illegal. Will buy elsewhere from now on.
Original review: June 12, 2019I have been dealing with an issue for 7 months over an online amp purchase. Took them three times to get my online order right. Then after 2 months of trying to get pro coverage on my purchase I called Corporate office and they assured me they took care of it and the charge had gone through my Gear Card. 5 months after that I find an unauthorized charge on my bank statement. Again I call Customer Service getting the same run around, they did not follow through and contact me back. Again I call Corporate and they have a manager from customer service call me back who tells me it is a charge for the Pro Coverage. What a huge let down.
I will not be buying from them in the future. Original review: May 23, 2019We have use Guitar Center for many many years, so when we were looking for a new subwoofer to get for an event for Memorial Day, we went with a company we had always trusted. We called an actual storefront who said it was in stock, in store and could be shipped. We called on a Friday and were told it would arrive no later than Wednesday. Well Monday we noticed no email of shipment was sent so we called.
The guy said that it hadn’t sent because the billing address and shipping address weren’t the same. This was fully discussed on the phone Friday with the store!! We live in a small area and the local store gets our shipments.
Plus if there was a shipping issue companies always call or email about an issue. Then they said they could rush the order for $50, and we should feel lucky since it’s usually $100+ to do that. Uh no, not our fault they failed in communication.
They offered to pay. Then when Tuesday passes, no email, we were about to call when they called us to say they don’t show one in stock so no idea when we will get one!!! Plus there is a charge of $100.66 on my card and the credit card company called about fraud! Needless to say order cancelled and future business is over. Based on the latest reviews this company is lost. At ConsumerAffairs we love to hear from both consumers and brands; please never hesitate to. We take privacy seriously, please refer to our to learn more about how we keep you protected.
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